Why AI Needs Human Input (And Always Will)
The reality is that we are still far from achieving generalized AI that is functionally equivalent to the human mind. As the cofounder and CEO of a customer support automation platform that helps enterprises launch and train virtual agents, I've realized that whether the first generalized AI is born a year or 100 years from now, AI will always require human input and expertise — technical and otherwise — to operate at its full potential in a way that's ethical, responsible and safe.
Below, we'll take a look at some examples of how AI relies on human input across a variety of established and emerging applications and explain why even the smartest AI will still require human assistance.
Social media: Humans course-correct for algorithmic extremism.
Unfortunately, according to a report published by Social Media Today, these algorithms were found to have helped instigate political divisions by favoring divisive content to drive engagement.
Medicine: Combining human and machine intelligence.
Self-driving cars: AI handles corners, while humans handle corner cases.
See the full story here: https://www.forbes.com/sites/forbestechcouncil/2019/10/30/why-ai-needs-human-input-and-always-will/#8c8acf75ff7d