Augmented-reality cable technicians are here to fix your internet
But what if there were a way for that technician to come to your home and guide you through the diagnostics and repair in real time without once stepping inside? That’s what Cox Cable‘s On-site with Virtual Assist service does, using an augmented reality (AR) platform created by Birmingham, Alabama-based Help Lightning.
As long as you have a phone or tablet with a rear-facing camera and a working Wi-Fi or mobile data connection, a tech support representative can see what you’re seeing and insert their hands, tools, parts, or diagrams onto your screen so you can see exactly what needs to be done.
The Help Lightning app effectively merges two video feeds: The one captured by your device’s camera and a second video shot by the technician of their hands. The result is a combined video that lets the technician virtually point to the different devices and connections in your home while they talk you through the fix.
Cox Cable has the on-site virtual assist option in all of its markets right now, but the company isn’t alone. Siemens Healthineers, Otis Elevator, Ricoh, Bunn, and Johnson Controls are among Help Lightning’s other clients, and they too can offer virtual assistance if needed.
See the full story here: https://www.digitaltrends.com/home-theater/cox-cable-augmented-reality-tech-support-for-help-while-social-distancing/