The crew at Thinkwell explored that question in their latest Annual Guest Experience Trend Report, surveying a sample of more than 1,300 respondents about the use of AI in themed entertainment. The report offers "big ideas" for the use of AI: Managing virtual queues to replace all physical queuing, creating responsive automated guides, and providing support for human hosts to enhance guest interactions.
The company reported that 85 percent of respondents reacted positively to the idea. However, as the report noted, "no artificial intelligence can solve every challenge of a busy park with only so much capacity."
Furthermore, "reinventing the queuing experience will require reinventing the entire park infrastructure to accommodate all the guests who are no longer waiting in lines, such as by adding significantly more flexible entertainment spaces and lounge areas."
See the full story here: https://www.themeparkinsider.com/flume/202102/8046/