8Jan/18Off
Everything is too complicated
I think the most important questions we can ask right now are actually the simplest: how does it work? How do you set it up? What happens when people don’t understand something? Do I need to create a new username and password? Is all of that secure? Does it work well with other things I’ve already bought? What assumptions are you making?
These are all the same questions our friend Walt Mossberg started asking in 1991 when he first started reviewing personal technology, and kept asking through the end of his run with us last year. They’re even more important now.
See the full story here: https://www.theverge.com/2018/1/7/16861056/ces-2018-bad-assumptions-smart-assistants-tech-confusion