Anything that uses artificial intelligence requires consistent exposure to conversational patterns to truly provide an interactive, human-like experience. But businesses that use these bots don’t necessarily have the time to educate an algorithm. It’s at that point they can refer to Atexto.
Brenda Mana and Esteban Gorupicz founded Atexto in 2016. The startup gathers audio, then through paid crowdsourcing has independent hires transcribe the audio to text. Then, the algorithm sucks up all that information to identify conversational patterns and apply them to a business’ voice assistants and chatbots.
According to Atexto’s website, it can train bots in other languages as well including Italian, German, Galician, Catalan, and Chinese.
See the full story here: https://www.contxto.com/en/mexico/startup-atexto-raises-investment-expand-ai-voice-bots-training/